NVQ Level 2 Customer Engagement Operations
This qualification reflects the role of individuals who typically work with multiple communication channels, capture data, and provide customer service. This qualification is for individuals working in the customer engagement sector. It is intended for individuals whose job role involves communicating with customers. They will be contributing to delivering a service to a wide range of customers. Typically, individuals in this role work under direct supervision. The knowledge and skills components are geared to the specific task assigned.
- Persons who complete this qualification can be employed in the following jobs: Debt Collector, Telemarketer, Technical Support Professional
- Career path – articulation and specialization
After achieving this BPO20116 Certificate in Customer Engagement Operations, individuals could progress to a wide range of other qualifications in the Business Process Outsourcing industry.