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NVQ Level 2 Customer Engagement Operations


This qualification reflects the role of individuals who typically work with multiple communication channels, capture data, and provide customer service. This qualification is for individuals working in the customer engagement sector. It is intended for individuals whose job role involves communicating with customers. They will be contributing to delivering a service to a wide range of customers. Typically, individuals in this role work under direct supervision. The knowledge and skills components are geared to the specific task assigned.

  • Persons who complete this qualification can be employed in the following jobs: Debt Collector, Telemarketer, Technical Support Professional
  • Career path – articulation and specialization
    After achieving this BPO20116 Certificate in Customer Engagement Operations, individuals could progress to a wide range of other qualifications in the Business Process Outsourcing industry.
  • Listing ID: 3851
  • Institution Category: Specialised Institutions
  • Institution Type: Public
  • Field of Study: Business Operations
  • Awarding Body: NCTVET
  • Qualification Level:
  • Education Sector: Technical and Vocational
  • Qualification Code: BPO20116
  • ISCED Code: 04 Business Admin& Law, 041 Business Admin, 0413 Management & Administration
  • Qualification Developer: NCTVET Occupational Standards Development Department
  • Quality Assurance Body: NCTVET
  • Entry Requirements: Level 1 in Customer Engagement Operations
    Individuals may enter level II Certification in the Business Process Outsourcing Industry with a relevant level 1 vocational experience and qualification. Where lower-level qualification plans exist, these MUST be completed.
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