This qualification reflects the role of individuals working in a range of complex Customer Engagement roles. Duties at this level would include working with multiple communication channels, providing excellent customer service, adhering to key performance indicators, working in a team environment, providing support to a team, providing technical advice, and capturing data. Individuals would work under supervision but may have some authority to delegate.
 Persons who complete this qualification can be employed in the following jobs: Quality Analyst, Trainer, Customer Engagement Support Professional, Workforce Analyst

Career path – articulation and specialization
After achieving this BPO30117 Certificate in Customer Engagement, individuals could progress to a wide range of other qualifications in the Business Process Outsourcing industry.

• Listing ID: 3850
• Institution Category: Specialised Institutions
• Institution Type: Public
• Field of Study: Business Operations
• Awarding Body: NCTVET
• Qualification Level:
• Education Sector: Technical and Vocational
• Qualification Code: BPO30117
• ISCED Code: 04 Business Admin& Law, 041 Business Admin, 0413 Management & Administration
• Qualification Developer: NCTVET Occupational Standards Development Department
• Quality Assurance Body: NCTVET
• Entry Requirements: BPO20116 – NVQ Level 2 in Customer Engagement
  Individuals may enter Level 3 Certification in the Business Process Outsourcing industry with relevant level vocational experience and qualification. Where lower-level qualification plans exist, these MUST be completed.