NVQ Level 3 Customer Engagement Operations
This qualification reflects the role of individuals working in a range of complex Customer Engagement roles. Duties at this level would include working with multiple communication channels, providing excellent customer service, adhering to key performance indicators, working in a team environment, providing support to a team, providing technical advice, and capturing data. Individuals would work under supervision but may have some authority to delegate.
Persons who complete this qualification can be employed in the following jobs: Quality Analyst, Trainer, Customer Engagement Support Professional, Workforce Analyst
Career path – articulation and specialization
After achieving this BPO30117 Certificate in Customer Engagement, individuals could progress to a wide range of other qualifications in the Business Process Outsourcing industry.