This qualification targets Individuals wishing to advance their career in the Business Process Outsourcing Industry. Persons who complete this NVQJ may explore several career options including: Customer Engagement Representative, Debt Collector, Telemarketer and Technical Support Professional. The knowledge and skills components of this qualification, are geared towards demonstrating knowledge of how to apply communication skills in a customer engagement environment, apply workplace health and safety awareness, provide customer service, engage outbound customers, use business technologies and apply digital literacy. This qualification is aligned to the National Qualifications Framework of Jamaica and is equivalent to a Vocational Certificate. It provides a basis for matriculation and is an alternate route to higher education. Having successfully completed this programme, candidates will be awarded a recognised NVQJ Level 2 qualification, which is regionally and internationally accepted.

• Listing ID: 6030
• Field of Study: Business Administration
• Institution Category: Specialised Institutions
• Institution Type: Public
• Awarding Body: NCTVET
• Qualification Level: Level 2 - Certificate II
• Education Sector: Technical and Vocational
• Qualification Code: BPO20223
• ISCED Code: 04 Business Administration and Law- 041 Business Administration- 0413 Management and Administration
• Qualification Developer: NCTVET
• Quality Assurance Body: NCTVET
• Entry Requirements: Entry Level Qualification or the NCTVET Level 1 in Customer Engagement Operations.
• Number of Credits: 101