This Customer Service Level 3 qualification targets individuals working and operating within the Business Services Industry. This programme is best suited for a Customer Service Supervisor, Customer Care Supervisor, Team Leader Customer Service/ Customer Care Team Leader. This qualification has to do with managing all aspects of customer service and supervising teams of employees within a Customer Service environment. Their responsibilities will include, managing customer relationship and service delivery, resolving conflict and building relationships within scope, building team performance and managing a healthy work environment. Participants will be trained to coordinate the implementation of customer service strategies, tailor a product or service to meet customer needs. Develop and maintain in-depth knowledge of product and service, provide general advice on financial products and services, implement an operational plan and provide mentoring and coaching within the workplace.

• Listing ID: 6033
• Field of Study: Business Administration
• Institution Category: Specialised Institutions
• Institution Type: Public
• Awarding Body: NCTVET
• Qualification Level: Level 3 - Certificate III/Diploma
• Education Sector: Technical and Vocational
• Qualification Code: BSB31523
• ISCED Code: 04 Business Administration and Law- 041 Business Administration- 0413 Management and Administration
• Qualification Developer: NCTVET
• Quality Assurance Body: NCTVET
• Entry Requirements: Individuals may enter this Package at Level 2 with accumulative credits from equivalent qualifications up to the level 2
• Number of Credits: 190