This qualification targets individuals who would like to be employed in the Business Process Outsourcing Industry. It is suitable for prospective and current Customer Service/Customer Engagement Representatives at the entry level. In this qualification, the competency and skills acquired will allow learners to demonstrate general knowledge of interacting with and maintaining relationships with business customers, setting up customers account, processing sales, using mobile and other technological devices to complete tasks and applying professional and ethical skills.

• Listing ID: 6029
• Field of Study: Business Administration
• Institution Category: Specialised Institutions
• Institution Type: Public
• Awarding Body: NCTVET
• Qualification Level: Level 1 Certificate
• Education Sector: Technical and Vocational
• Qualification Code: BPO10223
• ISCED Code: 04 Business Administration and Law- 041 Business Administration- 0413 Management and Administration
• Qualification Developer: NCTVET
• Quality Assurance Body: NCTVET
• Entry Requirements: Entry Level Qualification
• Number of Credits: 61