NVQ Level 2 Front Office Guest Service Agent
This qualification is for persons who wish to be Guest Service Agents. It includes a range of routine office work activities relating to front office processes. These individuals will be required to work under supervision and are given clear directions on how to complete the tasks. The knowledge and skills components are geared to the specific task assigned.
Persons who complete this qualification can be employed in the following jobs:
Job title: Bell Hop, Concierge Agent, Reservation Agent
Career path – articulation and specialization
After achieving this THH21017 Certificate in Front Office Guest Service Agent, individuals could progress to a wide range of other qualifications in the hospitality industry.