This qualification is for persons who wish to be Guest Service Agents. It includes a range of routine office work activities relating to front office processes. These individuals will be required to work under supervision and are given clear directions on how to complete the tasks. The knowledge and skills components are geared to the specific task assigned.

Persons who complete this qualification can be employed in the following jobs:
 Job title: Bell Hop, Concierge Agent, Reservation Agent

 Career path – articulation and specialization
After achieving this THH21017 Certificate in Front Office Guest Service Agent, individuals could progress to a wide range of other qualifications in the hospitality industry.

• Listing ID: 3885
• Institution Category: Specialised Institutions
• Institution Type: Public
• Field of Study: Hospitality
• Awarding Body: NCTVET
• Qualification Level:
• Education Sector: Technical and Vocational
• Qualification Code: THH21018
• ISCED Code: 10 Services- 101 Personal Services- 1013 Hotel, Restaurants and Catering
• Qualification Developer: NCTVET Occupational Standards Development Department
• Quality Assurance Body: NCTVET
• Entry Requirements: Nil
  Individuals may enter level II Certification in the Hospitality Industry with relevant level vocational experience and qualification.