This qualification is for persons who wish to participate in the business services industry at an intermediate level providing support to organizations, businesses, and staff members. It includes a range of office administration activities relating to general office administration. These individuals will be required to work under some supervision and are given clear directions on how to complete the tasks. The knowledge and skills components are geared to the specific task assigned.

Persons who complete this qualification can be employed in the following jobs: Customer Service Representative, Office Assistant

Career path – articulation and specialization
After achieving this BSB20218 level 2 Administrative Assistance individuals could progress to levels 3 in Administrative Assistance qualification and a wide range of other qualifications in the Business Services industry.

• Listing ID: 3830
• Institution Category: Specialised Institutions
• Institution Type: Public
• Field of Study: Business Administration
• Awarding Body: NCTVET
• Qualification Level:
• Education Sector: Technical and Vocational
• Qualification Code: BSB20118
• ISCED Code: 04 Business Admin& Law, 041 Business Admin, 0415 Secretarial and Office Work
• Qualification Developer: NCTVET Occupational Standards Development Department
• Quality Assurance Body: NCTVET
• Entry Requirements: For this qualification plan the prerequisite is:
   General Office Administration Level 1