This qualification is for persons who wish to operate in the Business Services Industry. The training will allow them to provide effective leadership by monitoring staff performance, providing critical feedback, implementing staff training, and applying conflict/grievance resolution strategies. Monitoring and improving customer service is also a critical responsibility of this individual. The trained personnel will manage business operations which involves coordinating business resources, preparing reports for management, coordinating the implementation of policies and procedures, and managing financial and operational processes. Being able to access and interpret product information and manage distribution processes are important functions of the Business Operations Supervisor. This qualification is for prospective and current Business Operations supervisors employed in the Business Services Industry.

Persons who complete this qualification can be employed in the following jobs: Business Operations Officer

Career path – articulation and specialization
After achieving this BSB31319 Certificate in Business Operations, individuals could progress to a wide range of other qualifications in the Business Services Industry.

• Listing ID: 3842
• Institution Category: Specialised Institutions
• Institution Type: Public
• Field of Study: Business Administration
• Awarding Body: NCTVET
• Qualification Level:
• Education Sector: Technical and Vocational
• Qualification Code: BSB31319
• ISCED Code: 04 Business Admin& Law, 041 Business Admin, 0413 Management & Administration
• Qualification Developer: NCTVET Occupational Standards Development Department
• Quality Assurance Body: NCTVET
• Entry Requirements: NIL
  
  Individuals may enter level 3 Certification in Business Operations with relevant level vocational experience and qualification. Where lower-level qualification plans exist, these MUST be completed.