NVQ Level 3 Business Operations
This qualification is for persons who wish to operate in the Business Services Industry. The training will allow them to provide effective leadership by monitoring staff performance, providing critical feedback, implementing staff training, and applying conflict/grievance resolution strategies. Monitoring and improving customer service is also a critical responsibility of this individual. The trained personnel will manage business operations which involves coordinating business resources, preparing reports for management, coordinating the implementation of policies and procedures, and managing financial and operational processes. Being able to access and interpret product information and manage distribution processes are important functions of the Business Operations Supervisor. This qualification is for prospective and current Business Operations supervisors employed in the Business Services Industry.
Persons who complete this qualification can be employed in the following jobs: Business Operations Officer
Career path – articulation and specialization
After achieving this BSB31319 Certificate in Business Operations, individuals could progress to a wide range of other qualifications in the Business Services Industry.